Refund policy

At RushGlasses, we work hard to make accurate prescription eyewear and get it to you quickly. If something isn’t right, or if your new eyewear simply isn’t working out for you, we want the return process to be straightforward and fair.

21-Day Return Window

RushGlasses accepts return requests made within 21 days of the original purchase date. This applies to standard returns, prescription concerns, and product issues.

To be eligible for a refund, remake, replacement, or other return-related assistance, you must contact RushGlasses within that 21-day window.

Contact Us Before Sending Anything Back

Before sending any eyewear back, please contact RushGlasses first at support@rushglasses.com.

This helps us review the situation, answer questions, and provide return instructions. If a return is needed, RushGlasses will provide a return shipping label.

Please do not mail eyewear back without contacting us first.

If You Simply Don’t Like the Eyewear

If your new eyewear is simply not working out for you, you may request a return within 21 days of purchase.

If the return is approved:

RushGlasses will provide a return shipping label
The eyewear must be returned to RushGlasses
A refund will be issued once the returned eyewear is received and processed

If Your Glasses Arrive Damaged or Have a Manufacturing Defect

If your eyewear arrives damaged, has a manufacturing defect, or otherwise seems to have a problem, please contact RushGlasses within 21 days of purchase.

If the issue is visible, we may ask for photos so we can better understand the problem and determine the best solution.

Depending on the situation, RushGlasses may:

provide a refund
remake the eyewear
replace the eyewear with a newly made pair

If the eyewear needs to be returned, RushGlasses will provide a return shipping label.

If You Believe There Is a Prescription or Vision Problem

If you believe there is a problem with your prescription eyewear or you cannot see properly out of the glasses, please contact RushGlasses within 21 days of purchase before sending anything back.

In many cases, we will ask that the eyewear be returned so we can inspect it and compare it to the prescription provided with the order. If a return is needed for inspection, RushGlasses will provide a return shipping label.

Once the eyewear is returned and inspected, RushGlasses will determine the best way to resolve the issue. Depending on the situation, this may include a refund, remake, replacement, or other assistance.

Order Cancellations

If you need to cancel an order, please contact RushGlasses as soon as possible.

If your order has not yet shipped or we have not yet started making your glasses, we may be able to cancel it and issue a refund. If an order has already shipped or has already been completed, it may need to follow the standard return process described above.

Refund Timing

Refunds are issued after returned eyewear is received by RushGlasses and the return has been processed. Refunds are issued back to the original payment method used for the purchase.

Please note that it may take additional time for your bank or credit card company to post the refund to your account after it has been processed on our end.