FAQ Frequently Asked Questions

Do I need a valid prescription?

Yes. RushGlasses sells prescription eyewear only. A valid prescription from a licensed eye care professional is required before we can process and ship your order.

Can I send my prescription later?

Yes. You may place your order and send us your prescription afterward. However, prescription orders will not ship until we receive and review the necessary prescription information.

Please send your prescription by:
Email: rx@rushglasses.com
Text: (423) 418-1090

How fast can I get my new eyewear?

We strive to get your glasses to you as quickly as possible, though timing can depend on several factors. If you place your order between 8 AM and 2 PM Eastern Time, it is typically processed and prepared for shipment the same business day. You will receive a tracking number not long after shipment.

Please note that tracking updates can occasionally be delayed if the carrier misses a scan or pickup. Our express shipping option is not guaranteed overnight delivery, though most orders arrive within 2–3 business days. RushGlasses cannot guarantee delivery dates due to factors outside our control, including weather, carrier delays, and other shipping disruptions. While we cannot guarantee a specific delivery date, we work hard to get every order out as quickly as possible.

Is shipping free?

Yes. RushGlasses offers free shipping on every order within the United States.

Do you really ship the same day?

Most orders placed before 2 PM Eastern, Monday through Friday, ship the same business day. Same-day shipping depends on receiving a valid prescription and having all necessary order information to complete the job.

How do you make glasses so fast?

We focus on a carefully selected collection of frames and lenses that can be processed quickly. By keeping our inventory streamlined and our workflow efficient, we can often ship orders much faster than traditional eyewear providers.

Do you offer bifocal lenses?

At this time, we do not offer progressive lenses, lined bifocals (FT28), or other multifocal lens designs. RushGlasses currently specializes in single vision prescription eyewear.

What if I don’t like my new eyewear?

If your new eyewear is not working out for you, please contact RushGlasses within 21 days of purchase. We’ll help you with the return process and provide a return shipping label. Returned eyewear must be received by RushGlasses before a refund is issued.

Please contact us at support@rushglasses.com for help with refunds.

What if my glasses are broken or have a defect?

If your glasses arrive damaged or there is a manufacturing defect, we’ll make it right. Please contact us at support@rushglasses.com within 21 days of purchase so we can review the issue and help with the next steps.

What if I can’t see out of my glasses?

There are a few possible reasons this can happen, including a manufacturing issue, a fit or adjustment issue, or a prescription concern. If you believe there is a problem with your eyewear, please contact us at support@rushglasses.com within 21 days of purchase, and we’ll help you with the next steps. In many cases, we may ask that the glasses be returned so we can inspect them and compare them to the prescription provided with your order. If we made an error, we will correct it at no cost to you.

Can I take my new eyewear to my local optician and get them adjusted?

Yes, you certainly can. Many local optical shops will adjust eyewear purchased elsewhere, though some may charge a small adjustment fee.

Who makes my glasses?

Opticians in a small town in Tennessee make RushGlasses eyewear. They work hard, take pride in accuracy, and do their best to get your glasses to you quickly.